{"id":956,"date":"2019-08-26T09:58:22","date_gmt":"2019-08-26T13:58:22","guid":{"rendered":"https:\/\/www.baronsoftware.com\/Blog\/?p=956"},"modified":"2019-08-26T10:54:44","modified_gmt":"2019-08-26T14:54:44","slug":"how-not-to-conduct-support-and-sales","status":"publish","type":"post","link":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/","title":{"rendered":"How not to conduct support and sales!"},"content":{"rendered":"\n<p>During the summer months businesses tend to have smaller staffs due to vacations or working less hours to enjoy themselves.  All businesses need to provide their staff with time off to prepare mentally and physically for the upcoming projects.  Hopefully this not how to conduct support and sales. <\/p>\n\n\n\n<p>That being said it is understandable that companies may not get back to you within a timely fashion.   <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Support team that does not know.<\/h4>\n\n\n\n<p>Our first story starts with a support call.  There was an issue that led to a component not working correctly.   The email went to the support team with the issue described.  What came back from the support team was strange.  Apparently the person who wrote the software component was on a two week vacation.  So the support staff could not provide any answers since they did not know about the product.<\/p>\n\n\n\n<p>This does bring up a serious issue for a company regardless whether it is small or large.  When a company has a single person in charge of the product think what would happen if they left for good.  There was nobody who could step up and take over the product.  That is not a sensible way to conduct business.  All products must be supported by a team in the event a person leaves.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><a href=\"https:\/\/www.baronsoftware.com\"><img data-recalc-dims=\"1\" decoding=\"async\" width=\"422\" height=\"114\" data-attachment-id=\"950\" data-permalink=\"https:\/\/www.baronsoftware.com\/Blog\/baronsoftwarelogo_2020-fw\/\" data-orig-file=\"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&amp;ssl=1\" data-orig-size=\"422,114\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"BaronSoftwareLogo_2020.fw\" data-image-description=\"&lt;p&gt;Data Security can no longer be a requirement of the IT Department.  It is vital that the entire company that are within the network be on their utmost watch. The importance today of cyber security cannot be stressed enough.&lt;\/p&gt;\n\" data-image-caption=\"&lt;p&gt;Cyber Security&lt;\/p&gt;\n\" data-large-file=\"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?resize=422%2C114&#038;ssl=1\" alt=\"How not to conduct support and sales!\" class=\"wp-image-950\" srcset=\"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?w=422&amp;ssl=1 422w, https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?resize=300%2C81&amp;ssl=1 300w\" sizes=\"(max-width: 422px) 100vw, 422px\" \/><\/a><\/figure><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Silence sometimes is not golden<\/h4>\n\n\n\n<p> The second event that really is strange way to conduct business was the fact a software purchase was to be made.  The company did not respond to the initial technical questions made in an event.  <\/p>\n\n\n\n<p>The product does have a trial version which was fully tested.  The company offers a discount that is not on the web site but needs to be directly applied.  The email was sent to sales and after four business days waiting for the discount it brings up questions.  Whether the company supports their products or if the company is stable.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Staying competitive<\/h4>\n\n\n\n<p>Staying competitive in a global economy is necessary.  Support needs to know their products.  Companies need methods to increase sales by being responsive.  Regardless of company size there are ways to correctly conduct yourself.  Hopefully this does not happen within your company but instead it should be a warning. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>During the summer months businesses tend to have smaller staffs due to vacations or working less hours to enjoy themselves. All businesses need to provide their staff with time off to prepare mentally and physically for the upcoming projects. Hopefully this not how to conduct support and sales. That being said it is understandable that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[153,5,3,32],"tags":[6,266],"class_list":["post-956","post","type-post","status-publish","format-standard","hentry","category-news-items","category-rad-studio-embarcadero-delphi-development","category-software-events","category-software-releases","tag-software","tag-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How not to conduct support and sales! - Baron Software<\/title>\n<meta name=\"description\" content=\"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How not to conduct support and sales! - Baron Software\" \/>\n<meta property=\"og:description\" content=\"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/\" \/>\n<meta property=\"og:site_name\" content=\"Baron Software\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-26T13:58:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-26T14:54:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png\" \/>\n<meta name=\"author\" content=\"richard@baronsoftware.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"How not to conduct support and sales!\" \/>\n<meta name=\"twitter:description\" content=\"Read the two stories that occurred this week and what to look for within your company&#039;s support and sales teams.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2014\/12\/logo-e1515620410626.jpg?fit=200%2C36&ssl=1\" \/>\n<meta name=\"twitter:creator\" content=\"@Rbaroniunas\" \/>\n<meta name=\"twitter:site\" content=\"@Rbaroniunas\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"richard@baronsoftware.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/\"},\"author\":{\"name\":\"richard@baronsoftware.com\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#\\\/schema\\\/person\\\/079d370e4230be9d5f75885bb33dd8cd\"},\"headline\":\"How not to conduct support and sales!\",\"datePublished\":\"2019-08-26T13:58:22+00:00\",\"dateModified\":\"2019-08-26T14:54:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/\"},\"wordCount\":374,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/BaronSoftwareLogo_2020.fw_.png\",\"keywords\":[\"Software\",\"support\"],\"articleSection\":[\"News Items\",\"Rad Studio Delphi Development\",\"Software Events\",\"Software Releases\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/\",\"url\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/\",\"name\":\"How not to conduct support and sales! - Baron Software\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/BaronSoftwareLogo_2020.fw_.png\",\"datePublished\":\"2019-08-26T13:58:22+00:00\",\"dateModified\":\"2019-08-26T14:54:44+00:00\",\"description\":\"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&ssl=1\",\"width\":422,\"height\":114,\"caption\":\"Cyber Security\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/how-not-to-conduct-support-and-sales\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"How not to conduct support and sales!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#website\",\"url\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/\",\"name\":\"Baron Software\",\"description\":\"Highest Quality Software Developed.\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#organization\",\"name\":\"Baron Software\",\"url\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/i2.wp.com\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/BaronSoftwareLogo.fw_.png?fit=1920%2C400&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i2.wp.com\\\/www.baronsoftware.com\\\/Blog\\\/wp-content\\\/uploads\\\/2018\\\/01\\\/BaronSoftwareLogo.fw_.png?fit=1920%2C400&ssl=1\",\"width\":1920,\"height\":400,\"caption\":\"Baron Software\"},\"image\":{\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/x.com\\\/Rbaroniunas\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.baronsoftware.com\\\/Blog\\\/#\\\/schema\\\/person\\\/079d370e4230be9d5f75885bb33dd8cd\",\"name\":\"richard@baronsoftware.com\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g\",\"caption\":\"richard@baronsoftware.com\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How not to conduct support and sales! - Baron Software","description":"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/","og_locale":"en_US","og_type":"article","og_title":"How not to conduct support and sales! - Baron Software","og_description":"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.","og_url":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/","og_site_name":"Baron Software","article_published_time":"2019-08-26T13:58:22+00:00","article_modified_time":"2019-08-26T14:54:44+00:00","og_image":[{"url":"https:\/\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png","type":"","width":"","height":""}],"author":"richard@baronsoftware.com","twitter_card":"summary_large_image","twitter_title":"How not to conduct support and sales!","twitter_description":"Read the two stories that occurred this week and what to look for within your company's support and sales teams.","twitter_image":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2014\/12\/logo-e1515620410626.jpg?fit=200%2C36&ssl=1","twitter_creator":"@Rbaroniunas","twitter_site":"@Rbaroniunas","twitter_misc":{"Written by":"richard@baronsoftware.com","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#article","isPartOf":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/"},"author":{"name":"richard@baronsoftware.com","@id":"https:\/\/www.baronsoftware.com\/Blog\/#\/schema\/person\/079d370e4230be9d5f75885bb33dd8cd"},"headline":"How not to conduct support and sales!","datePublished":"2019-08-26T13:58:22+00:00","dateModified":"2019-08-26T14:54:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/"},"wordCount":374,"commentCount":0,"publisher":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/#organization"},"image":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#primaryimage"},"thumbnailUrl":"https:\/\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png","keywords":["Software","support"],"articleSection":["News Items","Rad Studio Delphi Development","Software Events","Software Releases"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/","url":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/","name":"How not to conduct support and sales! - Baron Software","isPartOf":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#primaryimage"},"image":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#primaryimage"},"thumbnailUrl":"https:\/\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png","datePublished":"2019-08-26T13:58:22+00:00","dateModified":"2019-08-26T14:54:44+00:00","description":"How not to conduct support and sales Support needs to know their products. Companies need methods to increase sales by being responsive.","breadcrumb":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#primaryimage","url":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&ssl=1","contentUrl":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/BaronSoftwareLogo_2020.fw_.png?fit=422%2C114&ssl=1","width":422,"height":114,"caption":"Cyber Security"},{"@type":"BreadcrumbList","@id":"https:\/\/www.baronsoftware.com\/Blog\/how-not-to-conduct-support-and-sales\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.baronsoftware.com\/Blog\/"},{"@type":"ListItem","position":2,"name":"How not to conduct support and sales!"}]},{"@type":"WebSite","@id":"https:\/\/www.baronsoftware.com\/Blog\/#website","url":"https:\/\/www.baronsoftware.com\/Blog\/","name":"Baron Software","description":"Highest Quality Software Developed.","publisher":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.baronsoftware.com\/Blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.baronsoftware.com\/Blog\/#organization","name":"Baron Software","url":"https:\/\/www.baronsoftware.com\/Blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.baronsoftware.com\/Blog\/#\/schema\/logo\/image\/","url":"https:\/\/i2.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2018\/01\/BaronSoftwareLogo.fw_.png?fit=1920%2C400&ssl=1","contentUrl":"https:\/\/i2.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2018\/01\/BaronSoftwareLogo.fw_.png?fit=1920%2C400&ssl=1","width":1920,"height":400,"caption":"Baron Software"},"image":{"@id":"https:\/\/www.baronsoftware.com\/Blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/Rbaroniunas"]},{"@type":"Person","@id":"https:\/\/www.baronsoftware.com\/Blog\/#\/schema\/person\/079d370e4230be9d5f75885bb33dd8cd","name":"richard@baronsoftware.com","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e5a3cc457a883c420e8af899f2639359d220ae6bfed4587ca7ed17f45ca0c21c?s=96&d=mm&r=g","caption":"richard@baronsoftware.com"}}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2e6qU-fq","jetpack-related-posts":[{"id":1112,"url":"https:\/\/www.baronsoftware.com\/Blog\/what-employers-are-looking-for-in-a-new-hire\/","url_meta":{"origin":956,"position":0},"title":"What employers are looking for in a new hire.","author":"richard@baronsoftware.com","date":"July 23, 2022","format":false,"excerpt":"A resume has a person's history of previous held positions to the most current. After a resume is viewed the natural next step is for the employer to request the interview. During the interview a person has to tell the employer why they are the best choice. Just providing a\u2026","rel":"","context":"In &quot;News Items&quot;","block_context":{"text":"News Items","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/news-items\/"},"img":{"alt_text":"Customer Support","src":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2022\/07\/company.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":230,"url":"https:\/\/www.baronsoftware.com\/Blog\/microsoft-stop-extended-support-2016\/","url_meta":{"origin":956,"position":1},"title":"Microsoft will stop extended support in 2016","author":"richard@baronsoftware.com","date":"February 19, 2016","format":false,"excerpt":"Microsoft will stop extended support for Products and SQL Server Versions in 2016 Extended support in 2016 for various\u00a0Microsoft\u00a0products will come to an end. \u00a0Losing extended support will be some of the older Internet Explorer browsers (IE) as well as some .NET framework 4 versions. \u00a0In April of this year,\u2026","rel":"","context":"In &quot;Computer PC Tips - bits and bytes&quot;","block_context":{"text":"Computer PC Tips - bits and bytes","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/pc-tips-bits-bytes\/"},"img":{"alt_text":"extended support ends in 2016","src":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2016\/02\/Microsoft.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":96,"url":"https:\/\/www.baronsoftware.com\/Blog\/tms-software-releases\/","url_meta":{"origin":956,"position":2},"title":"TMS Pack for FireMonkey v2.9 released with a new Spell check engine","author":"richard@baronsoftware.com","date":"March 13, 2015","format":false,"excerpt":"TMS Pack for FireMonkey v2.9 released with a new Spell check engine & a major update of TTMSFMXRichEditor! In this new version we've added a new TMS Spell Check engine and a major update of the TTMSFMXRichEditor. What's new & improved in v2.9: New : TMS Spell Check engine for\u2026","rel":"","context":"In &quot;Rad Studio Delphi Development&quot;","block_context":{"text":"Rad Studio Delphi Development","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/rad-studio-embarcadero-delphi-development\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":728,"url":"https:\/\/www.baronsoftware.com\/Blog\/almediadev-releases-stylecontrols-version-3-90-delphi\/","url_meta":{"origin":956,"position":3},"title":"AlMediaDev Releases StyleControls Version 3.90 for Delphi","author":"richard@baronsoftware.com","date":"February 9, 2018","format":false,"excerpt":"AlMediaDev Releases StyleControls Version 3.90 for Delphi AlMediaDev has released the latest version 3.90 of StyleControls for the Delphi \/ C++ Builder.\u00a0\u00a0StyleControls is a stable, powerful package (more than 100 components), which uses Classic drawing, system Themes, GDI+ and VCL Styles. This package contains the unique solutions to extend standard\u2026","rel":"","context":"In &quot;Rad Studio Delphi Development&quot;","block_context":{"text":"Rad Studio Delphi Development","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/rad-studio-embarcadero-delphi-development\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2018\/02\/stylecontrols.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":438,"url":"https:\/\/www.baronsoftware.com\/Blog\/happy-birthday-delphi-22-years-counting\/","url_meta":{"origin":956,"position":4},"title":"Happy Birthday to Delphi at 22 years and counting","author":"richard@baronsoftware.com","date":"February 14, 2017","format":false,"excerpt":"Happy Birthday to Delphi at 22 years and counting Well with the next release, \"Godzilla - Tokyo\" currently in beta testing and getting prepared to support Linux servers, there is no better way then to shout out a happy birthday to Delphi. Delphi History Delphi was originally developed by Borland\u2026","rel":"","context":"In &quot;Rad Studio Delphi Development&quot;","block_context":{"text":"Rad Studio Delphi Development","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/rad-studio-embarcadero-delphi-development\/"},"img":{"alt_text":"Delphi for Linux","src":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2016\/12\/LinuxIsComing-300x300.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":958,"url":"https:\/\/www.baronsoftware.com\/Blog\/trackpro-roadmap-for-2019-to-2020\/","url_meta":{"origin":956,"position":5},"title":"TrackPro Roadmap for 2019 to 2020","author":"richard@baronsoftware.com","date":"August 27, 2019","format":false,"excerpt":"The future of TrackPro is bright! Since Baron Software has acquired TrackPro the improvements have been moving along. So without delay for the current users of TrackPro the roadmap for 2019 to 2020 details what is on the horizon. TrackPro was born Developed by Al Weisenborn in 1998. TrackPro has\u2026","rel":"","context":"In &quot;Rad Studio Delphi Development&quot;","block_context":{"text":"Rad Studio Delphi Development","link":"https:\/\/www.baronsoftware.com\/Blog\/category\/rad-studio-embarcadero-delphi-development\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/TrackPro_RoadMap_2019_to_2020.fw_.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/TrackPro_RoadMap_2019_to_2020.fw_.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/TrackPro_RoadMap_2019_to_2020.fw_.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/TrackPro_RoadMap_2019_to_2020.fw_.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.baronsoftware.com\/Blog\/wp-content\/uploads\/2019\/08\/TrackPro_RoadMap_2019_to_2020.fw_.png?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/posts\/956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/comments?post=956"}],"version-history":[{"count":1,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/posts\/956\/revisions"}],"predecessor-version":[{"id":957,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/posts\/956\/revisions\/957"}],"wp:attachment":[{"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/media?parent=956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/categories?post=956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.baronsoftware.com\/Blog\/wp-json\/wp\/v2\/tags?post=956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}